AI for Operational Case Tracking
Follow through your KPIs
Field Sales Rep
AnsweredNEXT ACTION
Verify the corrective action in the source system
They all look different.
They all end in the same job.
A number that broke. A promise that was made. A deadline coming up. A target slipping away. Every one of them ends with a manager calling, messaging, or booking a meeting to find out where it stands. Lufios does that part, and keeps the record.
| CODE | CUSTOMER | SKU | CADENCE | DAYS LATE | AT RISK |
|---|---|---|---|---|---|
| 4419 | Summit Grocery | Cola 355ml | 21d | 5 | $3,100 |
| 4972 | Riverside Market | Cola 250ml | 14d | 63 | $310,000 |
| 5562 | Cedar Foods | Cola SF 250ml | 14d | 9 | $2,600 |
Nobody has to remember to chase it. The AI talks for you.
A case can start three ways
Enter it yourself, connect your ERP over SQL, or keep sending the weekly Excel you already produce. All three land in the same queue.
It knows who to ask
It holds your team as a hierarchy, works out what the case belongs to, runs the checkpoints for that type, then lands the question on the person who actually covers it.
It runs the conversation
Inside the company it asks your team on their own channel. Outside it reaches the customer directly. Same engine, two audiences.
It does not let go until it closes
No reply and it reminds. Someone is away and it reroutes. Still silent and it escalates. It sets its own follow up date and comes back on it.
What is left behind is memory
Every reply becomes fields: cause, owner, promise, date, outcome. No system of record can hold this, because it only ever exists in conversation.
It goes where your people already are.
Sure, I will stop by there today.
09:14Thanks, closed it.
09:15Marcus, Riverside Market has not ordered for 63 days. What changed?
08:02There was a payment issue, it cleared last week. Ships Thursday.
08:11Understood, noted. I will confirm the Thursday shipment and get back to you.
08:12SKU-2201 has 8 days of stock left, open orders run 14 days out. When does the next batch land?
Supplier loads on the 22nd, in the depot by the 25th.
Logged. I will check the depot intake on the 25th and post here if it slips.
INV-4821 · 68 days overdue
Hi Jason,
Invoice INV-4821 for $186,400 has been open for 68 days. Could you confirm the date you are planning the payment?
Best regards, Lufios for Cascade Auto Distributors
Hello,
We will release the payment on Friday.
Best, Finance
Thank you, noted. I will write again on Friday to confirm.
Phase 1 is done, report shared.
Elena, phase 2 of the WMS migration is due in 6 days and there has been no update for 9 days. Where does it stand?
We are two people short in Izmir, we need three extra days.
Understood. The deadline is updated to +3 days and I have flagged it to the depot manager.
Lufios replaces it for you.
It follows every open item you would have followed. It knows who to contact and what to ask them, then collects the cause, the date, the follow up and the next action, and brings them back to you.
Why companies choose Lufios
Hours back every morning
Managers used to burn two to three hours every morning chasing people for the reason behind every anomaly. Lufios runs that loop overnight, so the answers are already on your screen at 8am.
We got 42 hours of manager time back in the first month.
Lubricant distributor · General Manager
The 45% your ERP can't see
ERP, SQL, and BI carry only about 55% of the data your operations need. The other 45% lives outside your systems, in WhatsApp messages, phone calls, your team's heads. Lufios closes that gap and turns it into structured records.
The things that slip past us while we are busy with something else, Lufios does not forget them. It talks to the right person and brings us the result.
Food distributor · Operations Manager
Real answers, not ML guesses
Pure ML root cause guesses what might have caused a dip from data alone. Lufios asks the person who actually saw it, in their own words, and writes the answer down as a structured record.
Even when we are not standing over them, having something that keeps talking to the team and following up put our minds at ease.
Furniture parts manufacturer · Owner
Nothing slips through
Across the dozens of cases tracked in parallel, about 65% slip and get forgotten with manual follow up; each one is an uncollected receivable, a missed delivery, an action left open. Lufios holds every one and resurfaces it on time, so the forgotten rate drops to zero. That is real money recovered and a heavy load lifted off managers.
525 cases opened, discussed and closed on their own in a single month. Over 80% of them never needed a manager.
Distribution and manufacturing customers
Frequently Asked Questions
How Lufios follows an open item from the moment it opens to the moment it closes.
Lufios is the layer that follows an open item until it closes. Something opens, a number that broke, a promise that was made, a deadline coming up, and Lufios asks the person who knows on WhatsApp, Slack, Teams or email, parses the answer, sets its own follow up date and comes back on it. Nothing waits on a manager remembering to chase it.
No. There are three ways in and any one of them is enough. Enter a task or a project yourself and Lufios takes the deadline, the owner and the follow up plan from it. Or connect your ERP, MRP, BI or CRM and let it read live data over SQL. Or keep sending the weekly Excel you already produce and Lufios turns it into cases. Many customers start with Excel and connect systems later.
A BI tool shows you the number that broke and stops there. A task app holds a list, but somebody still has to chase every line on it. Lufios does the chasing. It works out who to ask, asks them, reads the reply, decides when to come back, and keeps the case open until it is genuinely closed.
During setup we map your team as a hierarchy, along with your customers, regions, suppliers and SKU ownership. When something opens, Lufios works out what it belongs to, a customer, a receivable, a product, a stock line or an order, runs the checkpoints for that type, then lands the question on the person who actually covers it. On a project it already knows the assignee, and on a five person project it knows who gets asked what.
It does not drop. No reply in a day and Lufios reminds. Someone says they are away and it reroutes to the backup owner. Still silent and it escalates to the manager. When an answer arrives with a promise in it, Lufios sets the follow up date from that promise and comes back on the day.
Yes. Inside the company it asks your team. Outside it can reach the customer directly, chasing a receivable, asking when a payment will actually land, or checking whether a deal is still alive. Same engine, two audiences, and both sides land in the same record.
Every reply is parsed into fields: cause, related record, owner, promise, date and outcome. Over months that becomes something no system of record can hold, because it only ever existed in conversation. You can ask it questions in plain language, and read off who keeps their promises and which causes keep coming back.
Security is foundational. All data is encrypted in transit and at rest. We never use your data to train AI models and we do not collect personal data. Lufios works only with business and operational data. We are GDPR and KVKK compliant, with SOC 2 and ISO 27001 in progress.
Intelligence first, process follows.
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